Privacy Policy

Effective Date: 01/09/2025

At Vyzn Cleaning, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, use our services, or interact with us online. By using our website or services, you agree to the terms outlined below.

1. Information We Collect

We may collect personal and non-personal information, including but not limited to:

Personal Information:

• Name, email address, phone number

• Address/location for service delivery

• Payment information (if processed online)

• Service preferences and details (e.g., type of cleaning requested)

Non-Personal Information:

• IP address, browser type, device information

• Website usage data through cookies and analytics tools

• Referring website or page

2. How We Use Your Information

We use the information we collect for purposes such as:

• Providing and managing cleaning services efficiently

• Responding to inquiries, messages, and booking requests

• Processing payments and issuing receipts or invoices

• Communicating promotions, special offers, or updates (only if you opt-in)

• Improving website functionality, user experience, and services

• Ensuring compliance with legal obligations

3. Legal Basis for Processing Personal Data

Under applicable data protection laws, we rely on the following legal bases for processing your data:

• Consent: When you opt-in for marketing or communications

• Contract: To fulfill service agreements and booking requests

• Legal Obligation: To comply with tax, accounting, or other legal requirements

• Legitimate Interests: To improve our services, maintain security, and prevent fraud

4. Sharing and Disclosure of Information

We will never sell your personal data. We may share your information with:

• Service providers assisting with service delivery (e.g., payment processors)

• Legal authorities if required by law or regulation

• Business transfers: In case of merger, acquisition, or sale of assets

5. Cookies and Tracking Technologies

• Our website uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and understand user behavior.

• Cookies do not collect personally identifiable information unless voluntarily submitted by the user.

• Users can manage or disable cookies in their browser settings, but this may affect website functionality.

6. Data Security

We implement industry-standard measures to protect your data, including:

• Encrypted storage of sensitive information

• Secure transmission of data via SSL/HTTPS

• Restricted access to authorized personnel only

• Regular monitoring and updates of security protocols

Note: No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

7. Data Retention

• We retain personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

• Once data is no longer required, it will be securely deleted or anonymized.

8. Your Rights

You have rights under applicable data protection laws, including:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent for marketing communications
• Object to data processing for legitimate interests
• Data portability (where applicable)

To exercise your rights, contact us at info@vyzncleaning.co.uk. We will respond within the timeframe required by law.

9. Children’s Privacy

• Our services are intended for users aged 18 and above.

• We do not knowingly collect personal information from children.

• If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Third-Party Links

• Our website may include links to third-party websites for convenience.

• We are not responsible for the privacy practices or content of these external websites.

11. Changes to This Policy

• Vyzn Cleaning may update this Privacy Policy periodically to reflect changes in practices, services, or legal requirements.

• The “Effective Date” at the top will be updated with each revision.

• Continued use of our website or services after updates constitutes acceptance of the revised policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to exercise your data protection rights, you can contact us:

• Email: info@vyzncleaning.co.uk

• Phone: +44 7852 256766

• Address: 25 Gladstone Road, Watford, England, WD17 2QZ